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Graal Era
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I would say, Graal online classic actually reads most toonslab tickets. If they’re ban appeals they’re probably going to get unbanned (if the player wasn’t supposed to be banned). The problem is because of the fact they don’t reply to tickets even-though they do read most of them. As I stated earlier, you cannot fix all problems if communication didn’t take place from both sides therefore, admins should reply to tickets. I still think ban appeals tickets should be responded to, because a player needs to know of his ban and why he was banned regardless if it was a false ban or not. The reason in the ban screen isn’t enough in my opinion and it’s useless to false bans.
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So... This is an update from a post I made 3 days ago. Whoever was behind it solved my issue under 3 days and replied back saying they resolved it. I don't know, but that's actually amazing. I rarely had any issues with Toonslab, but I'm actually impressed now. I don't want to bother them with my appreciation reply, but I hope my message gets sent thru here.
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If the person who checks toonslab doesn't like you, the rules cannot defend you lol
I don't think it matters if you write a whole text explaining the situation, they won't read it, especially if you have a bad reputation with toonslab. They made an official discord because they didn't like the fact that people were hanging around outside their game, that's the truth. A lot of special treatment too, a lot of people who have lost their account didn't hear anything or get help from toonslab, from a logical perspective they are simply lazy. You look at Sarah, she lost her email fairly and gets the whole stuff back with a new account then she gets allowed to do GST with a VPN because China has a lot of things banned or whatever, at this point I don't know what to say lol Now even the forum has changed, the place where you might actually open up discussions with other Graalians, I am not defending myself or anything but showing (you) the community how things work out around here |
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Yeah I feel like there should be some sort of official communication with the staff responsible for dealing with bans, in-game feedback, issues, reporting, etc...
Sending in a ticket means nothing at this point, if you get no response or ticket confirmation number (as you do with typical ticket systems). The 'forums not being the place to discuss bans' thing kind of makes no sense if this is the 'official' forum now. Maybe just open a whole subforum for issues of that nature? There should be steps to follow in order to escalate that do not include getting stifled by moderators, if (this is the important part) it is used with civility and no profanity or 'admin bashing.' |
Honestly tho out of 20 toonslab tickets I sent I have only received one reply.
Who even reads the toonslab tickets? The graal police team admins? Global graal online staff members? Graal online admins? If toonslab isn’t a place you can communicate to staff members with regarding issues and bans, if graalians forums isn’t a place where you can discuss issues and bans and if you cannot discuss them in-game either then where are we really supposed to discuss them? Please either start responding to every toonslab tickets and make the existence of toonslab actually useful. Also, the reasons for the bans should be way more detailed. For example, right now if someone says “f*ck you ugly ***** you....” (excuse my language) he will get banned and on his screen the reason will either be “multiple banns” or “harassment” why not show the player what he said in the ban reasoning? And please “multiple bans” is not even a reason. Again there is so much more possible improvements can be made to improve the communication between staff members and players. |
I agree, ban reasons should be more detailed so the player has an easier time to learn from his mistakes.
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Overall I figure the reason whoever random bans is able to get away with it is because there isn't t really anyone to stop them, And the only way to repeal a ban is Toonslab, Which we all know is basically non-existent of a help center |
Toonslab support has become obsolete. This is probably the first game to my knowledge whereas you aren’t allowed to discuss bans or any relevant issues on its official forums. And that you aren’t allowed to update your email to your account.
Spoiler
Toonslab should follow this game’s site if they want a more reliable support system: https://us.battle.net/support/en/games/services |
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I’ve said it before, graals main concern is keeping all the social players happy. You know the ones spending money. Competitive players are to cool to buy gralats for silly lil hats. Before I get accused of bashing the staff I want to point out that there are a lot of ****ty players too. |
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Also, you say this is the first game to your knowledge that doesn't allow you to discuss bans on the forums, but your example doesn't seem to? Maybe I'm missing the right subforum: https://us.battle.net/forums/en/wow/topic/20765067558 Quote:
Your friend probably shared accounts with someone who broke a rule, and was banned by link if you are absolutely sure they did nothing wrong. However, I wouldn't rule out the fact that they were hiding something from you. Quote:
In case you have missed my responses to other Toonslab threads, you can let me know if your ticket is lacking a response and I will check on it for you with the person who does tickets. This goes for everyone. Quote:
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What I'd like anyone with Toonslab issues to take away is the bolded message above. I can't ensure you will be happy with the response, but I will try to get you one (though this has usually happened without my interference). |
@Jarace, I’m referring to it’s support system, it’s clearly detailed and user-friendly. Toonslab’s support site looks like a 2nd grader created it. Here’s an article that can help with providing a reliable customer support page:
https://www.google.com/amp/s/www.hel...ge-design/amp/ Toonslab can’t afford it or too greedy to make it? |
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Though I don't think it is the staff team, I can't imagine Snow,Noob,Mashboyellis,Dread, or other admins that I've met that are actually really nice people. The only admin i can imagine that would likely do such a thing is Milo given her behavior I've seen at times. But due to how random, And how sudden the bans are with people who probably never even met Milo makes no sense to me. Even though I can see Milo banning someone who simply caused a inconvenience even if they didn't do anything wrong, I don't think she is likely to just ban at absolute total randomness for absolutely no real resson. if that makes sense. But I'm also positive that random bans on some wavelength seem to happen more often than we realize it seems, I've witnessed too many times of something of the sort happening to just dismiss it. But as to how random bans happen if not the staff team is beyond me. |
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Yes the reason of the ban explains what the player did but sometimes the bans are issued after a while of what they actually did. So they're like "I was offline when did I harass someone" or "I hasn't been online for days when did I hack". So would you not agree making the ban reason a bit more detailed will provide a much better explanation to players and will shorten the amount of toonslab tickets you guys receive regarding bans? For example look at the popular game League of legends. When you get banned for harassing players they quote what you said and give you that as the reason for your ban http://imgur.com/TRtfwyq.jpg If it's because he speed hacked it can be "Hacking/cheating - speed hacking in spar" I just feel like most players who are complaining about their bans is because they're denying the provided two words reason regardless if it's true or not. So actually telling them what they exactly done will put them on a stage where they can't say I didn't do that... |
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