Heads being refunded
 

So I've been off Zone for quite awhile now and last night I decided to get on and play, to the very least it was enjoyable. This morning I got on and was greeted with my head being refunded. Now I asked around and people are saying that staff are refunding them because of the headband. Zone has already established that heads with minor accessories are okay, just no mask or headband covering the full face. Now I don't know if they changed the rules or if the staff were not notified. Someone or an administrator please explain this situation to me. Because I find it really hypocritical to refund someone's head because of a headband when staff are also wearing them.

because zone staff are 12 years old.
/closethread

Send a ticket, or ask Dante, or other ZP Captains about these issues.

My head got refunded because of the awesome fire gif..

My head got refunded as well just the other day. I don't know why such a silly rule is enforced. Because it was a gif? I got permission from a admin to have it. This is why I choose not to make graphics for Zone. I have a real life job making graphics. I get paid real money for my artwork. Your loss Zone! The staff of Era, support and welcome my graphics. They are always excited to put them in the game.

Zone's uploading site hasn't worked in days so I guess that adding your own custom looks are a thing of the past.

"awesome" it wasn't "awesome"

Upload site should be fine now. As far as your head getting refunded, we only allow small animations such as blinking eyes or such.

Upload Site is zone-play.com/uploads/

They are actually not :p Some staffs are pretty good.

Though, I do prefer the old staff roster

I agree with robg Your graphics are amazing and No wonder you get payed for making them keep the good work :D

I haven't been staff in a while so it may have changed, but I thought that they actually reduced the rules. Headbands should be allowed, now all animal/non-human uploads are allowed, thr fire head should have been allowed. You might report this to the ZPA if this keeps happening because it could be one of the newer ZPs messing up and refunding everything because he considers a headband a hat.

Before I hated your graphics because it was messy (was 8 or 9 back then) Now I like it you use techniques I've never ever done before (atleast in my eyes) I like you teach me please.

So to clear things up, is headband still allowed or is there some new wacky rule for it now? Because one of my head was refunded my a ZP named "December*"

I'll talk to him about the rules in uploading. Though, not sure if I can bring it back. I'll find a way.

Lol december's head have a headband

Yeah, they claimed it's staff "reward". Still very hypocritical. If you enforced something set an example at the very least.

Bump.

Went onto zone for the first time in a while. My head, which I have been using on Zone for over 2 years on Zone, without any notice it deleted. I'm guessing because it had something covering the mouth, but why should my head be deleted for that when its the same as what tashkin has on his head. Not really fair

Hey they're staff so they can do whatever and set whatever rules they want but don't have to follow them is what I am witnessing.

#FireTheSoCalledSpecialAdminsWithSpecialCapabiliti es****You

I was also hanging out with some staff members at the time so I also see it as a **** move to have this happen during that

Headbands and small masks aren't illegal, not sure why ZP's are refunding them x.x

Well why the **** was mine then argh

I still don't know why, but Gold Adelphos told me they were illegal, but then turned into legal again. I don't know if you got full refund, maybe reupload?

I did get a full refund

If you still have the head, reupload it. If not, I'll try to search for it

ZP's should really read their rules..

Or simply fire them.

I have a head that has a red mask that covers half of the face, but it is yet to be refunded

This isn't the first time I have seen graal servers be ridiculous and unfair to players about their customs. Once it gets accepted, it should be grandfathered in as long as there is no MAJOR issues or rules being broken. A small headband is not replicating a hat and follows the guidelines as "small accessories are allowed". If you are going to refund these from people, change the rules to be more specific.

Staff is always in the wrong when they refund heads imo. It means either
1: that they couldn't properly review it the first time
or
2: they are constantly changing their guidelines and rules which is unfair and a MASSSSSIVE waste of time for both the playerbase and staff.

In the end... who wins? When staff refund heads based on small little POSSIBLE infractions (that was already accepted)... who wins? It wastes the players time and gralats, it wastes the admins time, and it wastes everyones time on Graalians coming here to complain about it.

If stefan isn't forcing it, you should cater to what players want. And VERY FEW players want strict guidelines on customs.

Or they should add this rule: Once its accepted, It may not be forcefully removed by the owner/uploader unless the Owner/Uploader removes it.

Then that would be harder if we terribly need it to be removed.

Thinking super hard, I know.

but go with me on this

Once its accepted, It may not be forcefully removed by the owner/uploader unless the Owner/Uploader removes it. If, for some ungodly reason, Graal is presented with a copyright takedown notice, or reasons to not be disclosed, custom uploads may be taken down.


HOLY ****

SEE THAT ****?

SOME CRITICAL THINKING RIGHT THERE


HAWT DAYUM GLAZE.

That what I mean't I too asain too say dis

If your scared of your head being refunded then wear a mask that covers your face. Staff have no way of checking

Heads being refunded
 

The only thing we do not allow is hats on the head and lots of animations. So I don't know what is going on with the head removals. We will check the logs to see who has been doing it. Also send a support ticket if this happens to you with you account numbers that way we can actually investigate it.

This thread needs to be closed considering it's a support issue and we have a support site for this stuff.

http://support.toonslab.com

Or... It is a system issue and staff should be able to see what the public wants.
I recommend implementing a system where it is more complicated to have a head removed. Not just one staff deeming so. Once it is accepted it is grandfathered in. If staff finds a problem with one already accepted, they should refer to the managers instead of taking matters into their own hands.

Then refund the heads of these special admins. haha.

Did you even read what I said? Because you are basically still crying over things I already said were ok. Well allow ANYTHING except hats ON the head and lots of animations. I didn't say mask or anything else. The staff have already been talked to about refunds.

Close this thread

Actually, ironically, it truly appears you did not read what I said. How funny.

The base of the problem is the same within all current iServers. You allow staff members to be able to delete things people have already paid for (and got accepted). This should not be a normal problem, so there is no need for normal staff members to all have this ability. They should be instructed to tell people higher up rather than thinking its their job to take things into their own hands.

Anyways, I can see why the majority of people on Graalians have abandoned zone. You have a terrible way of representing yourself here. I submitted a post informing you of where the actual problem roots from and you got defensive and started telling me I was crying.

What a very immature way for anyone to carry themselves. I wasn't even attacking you just showing my input. Input can be a very valuable thing. The mindset of thinking you always know best is a tragic flaw at best. Even the most powerful man in the world receives input and advice from many different people, and even pays and praises them for it. If you think shutting others down to have everything your way (without even reading what they had to say) makes you powerful, I am afraid to tell you it just simply makes you idiotic.

read Kendama's posts please.

Heads being refunded
 

The only issue with that is high staff are not always available. The heads get refunded (not deleted) fully meaning you lost nothing. So when they see an illegal head that they at least think is an illegal head they remove it from the players accounts. Which they are doing their jobs. However, they sometimes refund a head that was ok which I agree sucks. All the player has to do is reupload it to the server and it will be accepted.

As I already stated I have spoken to the staff already about this issue. So hopefully they shouldn't be confused about what is allowed and what isn't from now on.

So like I said over and over again this thread needs to be closed as this is a support issue and not a forums issue. Another reason why we (era and zone) don't use these forums anymore.

Once you refund something it will be deleted. 3/10

And I doubt Era shares the same reason(s).

Your team isn't the smartest bunch. That's been made extremely clear, why do you keep putting trust into them?