Toonslab
 

The automated responses from toonslab really get my goat.

They are real responses though with just copy & pasted answers for efficiency

I'm sorry, but this poll is pointless.

Toonslab
 

They get my goat, too.

Not really. Recently I was asking about an issue with players ban timers and the idiot behind the ticket kept replying with the ban won't be overturn yet I wasn't asking for a ban appeal.

Which kissasses voted for 'No, it's fine the way it is.'

I wish more people would understand that regardless of how much you dislike the system or how things like bans and all that work, talking about it here isn't going to change anything.

I understand the whole wanting to vent your problems and stuff somewhere, but pretty much what you're doing is aimlessly complaining into a pit of nothing and expecting something.

This is also the reason why talking about bans and problems in-game isn't something that should be done here, Graalians can not change or fix any of that. I mean yeah, Graalians is for discussing Graal but it just sucks how a lot of it is about stuff that we can't really change or help with and it just reeks pointless negativity(that some people even blame us for).

You guys also have to understand that Toonslab deals with a lot of tickets, often tickets that are most likely dumb and a waste of time, it would be too time consuming to be typing out a wide variety of replies that can often be summarized in one or two sentences and after dealing with so many it's probably going to take a toll on the people handling them and some mistakes are going to be made, they're still humans not robots. Just try sending in a ticket at a later date.

Also Bryan, I think even though the timer was resetting you will still be unbanned at the proper time it's probably just a bug/glitch that was/is causing it to reset. If it really is resetting the timer completely for you and others then they would most likely know about it and fix it.

NO, what the **** Colin, how could you let the ticket system be so ****ty? /kidding

You're not special snowflakes, you deserve a copy pasted generic answer to your issues.

Esp you, with your "lel sex educashun on kidz game ish natural~" thread.

Colin boosted "No" Votes or there are 7 other idiots who voted "No".

I didn't vote and I'm not sure how they handle tickets (never had to submit one), but assuming they're handle reasonably I don't see why each ticket would responded to by hand. That's too much effort for volunteers who are likely responding to very generic issues in large quantities.

For paying customers I think it's perfectly reasonable to expect some kind of answer that is relevant.

Problem is they don't have a real support team, all volunteers which is the bigger problem with graal. Graal has terrible support as a whole and it is a valid reason to bring up (IMO) that it should be improved (but it never will be). Someone said it's pointless to bring it up in this thread but it's a suggestion like everything else.

Not sure why some people treat it as a sensitive subject or as if it's ridiculous to even talk about it and act offended.

I have a feeling that regularly paying customers are the one's that get treated the best, but I'm not 100% sure about that.

It would be ideal to cater the people who are supporting the game more, but you can't just put aside the rest of the community that doesn't buy gralat packs as often. If you give enough care towards all of the players, and not just the one's who buy a lot more packs, then the one's who don't might just end up buying more for at least being listened to.

Again, not 100% sure if this happens, but I have seen people who pay a lot of money get their bans appealed super fast, and have more influence with staff.

I didn't say the answers should be irrelevant, I'm just saying that generic copy pasted answers usually suffice.

I beg to differ. You can't fix or change things, but other people can. Well at least for classic.

Maybe they wouldn't be getting so many tickets if toonslab didnt ban everyone for 2000 hours for saying a bad word

I've gotten real responses from toonslab everytime I've written, which is 3 times or so, but still.

They don't seem to give you a C/P answer unless you're asking about a ban. They don't have the resources or the time to give every email a long and elaborate answer, unless you'd want it to take a couple weeks to get a response as opposed to a couple days.

Now, in Bryan's case, they should've given a different response based upon the circumstances. They could've even said "we'll look into it" and everything would've been fine.

I downloaded some heads from Graal Depot and uploaded them to the game. I'm practically a professional, surprised I haven't been hired to make art for Graal or even Activision or something yet.

worked for ubisoft

OT: the ticket system is kind of fine
you lot dont know how bad it was years back (post-bell-time after she resigned)

i bet there are so many tickets sent in that arent even filtered automatically and all answered manually
im kind of happy that i didnt become PWA, i always strived for something similar to Global GFX (my ******ed brother disbanded the team when he was Global GFX Admin with stefans approval with the meaning it wasnt neccessary anymore, unlike GST)

im now in a position im comfortable with

back then, the community tried to make something similar to a developers circle (dusty i think?)
but there wasnt "so" much interest in it

given the current playercount, it could be a thing again

i would put more effort into educational tutorialesque things ingame though, unixmad doesnt notice that its a educational goldmine opportunity he has with this game of his with that audience, but nobody sees the potential

i had/have ideas to realize them, but since theres barely anything in it for me, aside from a ton of karma...

nah its ok, let the PC client continue to get phased out :rolleyes:

more players than ever before, where's all the devs?

there are many aspiring developers or people who like to do art, like a real ****ton, they just need to get kicked into the right direction to progress if they get morivated correctly :p

but most importantly would be some general course in work ethics

graal devs can't do **** if the game's own dev tools aren't even compatible with the latest version of windows...let alone osx. yea, gfx staff might be fine, but these players are gonna have a hard time (more than ever) learning gs2 or level making.

The game's own dev tools can't even do everything they should do. No layers in Editor. No light effects or scripts in GraalShop.

yeah, that would need to get fixed first of course... ill start a new thread in 10 years ok (prob not even kidding yo)

Toonslab sounds like a sexually transmitted disease around the anus

To be fair, Xenthic sounds like some cancer-causing material found in Chinese imports.

fitting?

Not bad I'll go with that or maybe some sort of chemical in processed food.

Nice comeback :O

It wasn't lol, I couldve said something but it's not worth it because it ends up in a derailed thread so make a joke about it and leave it as that.

Toonslab's fine. If there's an issue with players and toonslab, it's the staff that are reviewing the tickets that are the problem (which I get is what the thread's actually about, but others took it as toonslab's the issue). No response is automated. Some staff on some servers might make their own responses & copy & paste as someone said before, but they should be reading your ticket. Actually, the only problem with it that I know of is people not putting their GraalIDs. I'd love it t require that to send the ticket at all.

P'sure the real problem is the server staff giving unreasonable bans too often for petty reasons.

For people who play Era/probably classic, I know their system is messed up severely somehow. I don't know classic's problem exactly, but I assumed they don't require proof for their bans. I could be wrong, in which case, their toonslab managers need fixed. I guess their hack system check could just suck, like it seems to everywhere. Anyways, as for iEra; I know they don't require proof for their jails, which ultimately makes toonslab useless. It's an excuse to make it seem like the admins are actually reviewing your situation when they aren't, because they can't. Toonslab might not work, but it's probably because of the systems that are in place on that server.