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Answers?
So I'm finally unbanned. I hope that I can get some answers soon, cause I don't want to be banned unfairly (again)
This message was sent a week ago by a staff member, who will remain anonymous for the time being, unless they'd like to weigh in for some real answers to my questions. https://i.imgur.com/5QELIha.png Questions for the image above, hopefully a staff member can give some answers? Spoiler
TL;DR Unbanned after 2 weeks. Toonslab never replied. I need to know the answers to these questions, cause I don't want to get banned unfairly again + get my gralats reset I understand that there is a shortage on staff, but player movements should always be accounted for, regardless of missing the "are you still there?" message If a staff member isn't qualified or doesn't have any knowledge on how bots work, then they shouldn't be checking people for the use of bots Edit: Here's a video of what I was doing, which wasn't using bots |
You probably won't get answers, it's just how toonslab rolls. They are honestly, in full truthfulness. The absolute worst at support help I ever seen in any game or company in my entire life, It's so bad that I don't even think we even HAVE. A support center for problems. Because they do absolutely nothing. At all,
So if you get banned, probably nothing that you can do. And probably no fix to it until toonslab actually hires people to do a simple task called their job. |
"A-are you implying that the 13 year olds we hire have poor judgement?! H-How dare you!"
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If you're using three devices and so tuned out watching TV or whatever that you act and react like a bot what kind of outcome are you expecting? Staff aren't psychic, there's only so many things they can do to judge if someone is botting/macroing and it sounds like you ticked all the boxes while using multiple accounts at the same time. |
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Perhaps it is a sign that the " Are you there" Messages to stop botting are really not working at all, and it isn't even stopping actual botters, It isn't hard to get a Aimbot or something as the sort to tap on the "Are you there " message. Or hard to get your bot to probably tap all over the screen where the "Are you there" Message can occur. And probably the only reason botting has even became a issue to begin with, Is because of things like absolutely nerfing how much loot someone can get got ridiculously low to only 200, Also nerf the prices of loot, Crippled farmers by removing explosive arrows. And limiting how much bugs someone can get and probably nerf the price of bugs as well. Making every form of gralat income players had before less efficient than ever had been. How would you not expect someone to go so far as using bots and macros to do their work instead at that point? Of course people are going to try To do something else instead of farming and looking at a screen for hours on end and hitting a sword. That's why people probably end up watching movies or do something else as they farm. Not sure why he needed multiple accounts to farm, but regardless someone should be able to farm while watching a movie at their leisure without having to worry about something like getting banned because of a faulty bot detection system because they wanted to so something else |
Can implement an annoying prompt message at your house, can’t do anything about cheaters or hackers everywhere else. Congrats man.
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Second. Doesn't matter if you don't like how gralats are earned. Don't like it? Don't play the game then instead of trying to justify breaking the rules. And no, botting has become a big issue because the game is no longer mostly iOS players. When 90% of the server was iOS players it was a lot harder to do things like macro/botting because not everyone jailbroke their phone. Now only 10% of players are using iOS... and it's very easy to use third-party tools on Android and even easier on computers(Flash users). Thus, botting/macroing has really become much more accessible and rampant. Sorry if you don't like it but practically all of the game is free to play. I suppose the easiest way to actually keep things running is to make it all pay2win, but we try to avoid that yeah? It's really surprising just how many players on the forums act so passionate about the game and its changes, and are so quick to voice their criticisms while adamantly being against actually supporting the game and trying to find every way to undercut it. Quote:
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I do agree that the are you there thing is nothing more than an annoyance , setting up a program to detect and click on it is even easier that setting up the macro bot farm it self. Only impacts players who actually farm for real if you ask me
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I do remember dusty mentioning about 1 person using 2 account at same time isn't allowed.
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Simple solution: Have the "Are You There?" Messages stop the player from doin anything (moving, sword slashing, bomb planting, even clicking on pms) till pushed this way if someones not paying attention cause their watching a movie theyll notice how their not moving on the screen and theyll see the message.
Should probably make the are you there messages less frequent if you do this also try to make it a Hold are you there message so the player doesnt just click it by accident not even noticing it Another solution: Redue farming and make it actually a bit fun so people actually look at their screens when their playing. Dusty idk you except the fact your great at what you do but your wrong on this. Forums is suppose to be the place to see players complain about systems and to express ideas to make the game more enjoyable and grow dont be surprised when you see people mad at a game they play. If you keep saying things like pay2win is the answer im sorry but your no better then unix when it comes to running a game. Graal is a business yes but for games you cant make it completly pay2win cause thatll just make it Pay2Play which will decrease player size on servers dramatically. Graal in general needs to get its act together soon especially when we have ex devs branching off from graal making their own games lately that are like graal just cause their tired of how unix is treating people and how ios managers run their servers. |
Wait so you use bots get banned for it(that would be correct by staff) then you moan because of it and want answers why you got banned? -because you used bots..no form of them are allowed, especially ones that can give advantages i.e gaining money quicker/speed etc.If claiming you didn’t use bots how the hell you use 3accounts same time wth, also at the comment of moving back to place after they tried to catch you? evidence of that would of helped you if they gave a ****.lol.
Also I’m unsure your actuallly allowed to be using multiple accounts at the same time(not sure on this myself but I’d surmise your not especially for making advantages) Although next time you could always record what’s going on with that account maybe that’d probably be allowed as long as that account isn’t helping with farming aswell. Pretty sure majority of games etc don’t accept bots or multiple accounts onatsametime anyway so overall looks more in staff favour. Finally they probably didn’t answer some things there for that exact reason that’s basic logic. p.s. InB4TheClosedThread |
He wasnt useing bots Gfatal he was just accused of it and he got angry and started defending those who use them cause there needs to be a change with the "Are you there" system
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"if you don't like how gralats are earned. Don't like it? Don't play the game" People really shouldn't have to quit the game, Just because of the game being completely and knowingly horrible at it's currency system and nerfing things as the such, it doesn't "Justify " hacking, But should obviously show you really shouldn't make things more difficult than they really are, For instance before, (And even now). In order to get a simple 2500 bed, It would take 2 and possibly 3 hours of nonstop looting, For a bed. Literally only a 2500 bed. And if your lucky you may get a chair with it. So you really think people are willing to spend hours and hours and hours looting and farming and bug catching for furniture, heads,bodies, events,ect. As long as do things for people's leisure time and get into things with friends. That's a extreme amount of time that people can spend doing something else. Also botting on IOS also isn't really hard, Or doing something of the short, you can literally place a spoon on the sword icon on a screen and it will auto click it. Literally a infinite amount of things you could do something of the short, The message prompt doesn't and hasn't stopped much of anything.And people would love to support the game more if actually did smart things to update it like possibly make it where graal won't start if there is a APK file installed on the device, (com2us done this and it helped a lot) Or close third party apps at start of app, Or make it detectable if a third party application is pressing on the screen. Just extremely easy things you could implement, but instead you just stuck with a message prompt. |
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if you don't want to farm for hours on end to get a bed, go mow someone's lawn, make $10 in 1 hour, and get 27.5k gralats to spend on all of your cosmetic needs
idk why anyone but staff is even concerned about botters because the game isn't p2w (except horse race kinda) doesn't even affect you people if others have tons of gralats |
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Feel like I’m going to have to record my screen now, since I moved when the staff member dragged me to the bottom right and above the castle house’s gate Spoiler
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It’s become a habit, sometimes I don’t watch a show, unless I can farm (two birds, one stone) Graal's basically a tap game/farming simulator for me, until ngs is released, if ever |
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Using multiple accounts to have an advantage in gaining money surely should be under some rule? if all the accounts helping in farming(possibly come under the botting/macroing if any) Could you post what you was actually doing lol idk why anyone would put on like 3accs for sake of few gralats to be fair.
@the overall ‘are you there system’ not keen on it when I was playing/went afk for little while but obviously flaws in it if he’s still able to farm with it being missed? Not sure how I’d go about combatting that, but makes me think people have probably been doing that years then? When I was on certain server Bots/Macroing never came up on RC (bar speedchecks) not sure if on classic different but if not he himself was being targeted, maybe next time you should as staff warp them to unstick instead so they can fully tell if it was botting or not to start off with.. Also the idea of the ‘I slashed 5-10times before noticed was dragged then said I’m not botting’ doesn’t exactly cancel out what they thought you may be doing just because someone may bot doesn’t mean they are always away from screen they could simply be oh - using a bot while watching tv while near screen incase staff caught up(Not that I’m saying this happened but it also saying that it could not of) that’s why I think the warping would have been alot better Idea than the drag as if they were actually playing the whole screen would change making player more realise but also enough time for staff to check |
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My phone's account was dragged to the bottom right wall of my house, I moved my character back up to the conveyor belts. Whoever the staff member was they did a poor job, and don't know how bots work |
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Ah I see what you mean now, ahahahahahhaaha tobefair this is pretty dam good. Unsure how they come about on seeing this as botting seems like it just wasn’t handled aswell as could of been by whichever staff.. Not much they can do now from it though other than learn from it.
Also now I’ve actually seen what it is, Solution: If possible To make it so you are unable to slash weapons on conveyorbelt(arrowboards/anything else that can do this) that would be main solution unless somewhere down the line you have to do that for a que..nvm. |
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This thread will be closed due to some stupid argument started with Reemas against everyone else in the thread.
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https://i.imgur.com/VhdVdh0.png There is no rule that I've heard of regarding the use of multiple accounts for farming. Dusty and SnowNoob both said it was for the use of bots. The fact that I was using multiple accounts made it more suspicious Toonslab can change the rules, without notice, but I wasn't banned for using multiple accounts. I would have been warned, since it would have been my "first violation" If it were that, then they would be violating their "first violation" rule In my case, they classified it as "extremely abusive behavior" (Use of bots), which is why they locked me out without a warning or "notice of any kind." They did not follow up with an email explaining why I was banned. Toonslab basically violated their Terms of Service by not abiding to their own Code of Conduct. They banned a user who was not breaking any rules, and they didn't bother to explain or try to help the user out Someone told me that I could speak to Google or Apple about it. Could probably work, since I've purchased a lot of gralat packs Quote:
Especially when they reset my gralats |
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Probably a color detection bot, and they grabbed the color(s) from the message in-game |
If children are capable of manipulating the game, speaks volume of your skill level. Just saying. Don’t take this personal
Glad you’re unbanned Aguzo |
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Poorly made anti-cheat that anyone with a brain can make a counter within minutes lmao
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In the case of iClassic this is done by using a ban screen and applying a ban reason, since they've properly notified you of why your account is banned already they aren't required to follow up via e-mail, also, your alt accounts are unidentified so how could they email you anyway? From what I've gathered they were banned first and your main account was not (first violation) then your main account was banned later for it. They also have several statements indicating that accounts are dealt at the sole discretion of GraalOnline meaning ultimately they have full control over what happens to an account and the punishments they give out, because some violations are more serious and should be treated like such, Quote:
When you AFK spam-click farm on 3 alt accounts at once using non-identified accounts it's pretty suspicious, physically maintaining 3 accounts at once is just awkward and you even said you could have missed a few queues because you weren't paying attention. A video of you doing it isn't proof either. Moving your character back to it's position when staff drag you also isn't really a solid defense because any good bot would be designed to do that (set to perform a certain action at a certain place so if it's not then it moves to that position). Just comes down to the fact that someone efficiently maintaining 3 accounts at once by hand is just really suspicious especially using unidentified accounts, should just take better precaution or stick to two accounts and pay attention when you do so, can't really blame the staff because this does look like botting even if you weren't. You've also posted videos in the past of you using physical objects like allen keys to farm without you having to be there or providing screen input(and deleted one after recent events to my knowledge). Lastly, to anyone criticizing the detection system used, understand that it's not as black and white as it looks simply because they aren't going to show how their whole bot detection setup works. |
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Fascinating. Quite a bit of strange banning lately that has come to my attention. People seem to not even get a warning anymore. There's also been a sort of 'pinch' on the money making in the game, which is pretty disappointing, leading to people scamming and exploiting things like the auto-farmer.
So far we've had changes including but not limited too:
Personal Rant Spoiler
Let's be clear. It's not about 5,000 gralats or 100,000 gralats. It's about unwarranted change in a system that was never needed to begin with negatively effecting player experience. Suddenly making changes without warning in the user experience will cause all kinds of negative reactions. It breaks down like this... 1.) User happily performs behaviors for reward (perceived value of time) 2.) User forms a personal goal of a set amount (objective) 3.) User reaches that set amount and feels accomplished (positive user experience) If you interrupt this system, it will cause a negative user experience, either causing the gameplay to become simple and boring or overly difficult and not rewarding. Football Analogy Spoiler
I'm not suggesting that monetizing the game is easy, but there are ways that will incentivize in-app purchases without causing people to be angry or dissatisfied with the product. I've personally written dozens of ideas in this same forum previously and had zero feedback, so I'm not going to give more here. If anyone actually wants to hear some effective monetization strategies, feel free to msg me. |
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I meant more along the lines of whole strategies, regardless of the quality of individual pieces. Stuff like unique hats/heads/accessories given out to players purchasing a gralat pack over the month/season/week/whatever. In order to collect them all, players would need to pay real money. Another technique would be granting access to a special store or location. I know there's Oasis island already, but when that was created, VIP costing 7500 was a big stumbling block. Now the price has become attainable in a few hours (or days). I like being able to get there, but if it means that players will be happy, why not improve the area, bulk up the available activities and incentives to be there, and make it accessible only to those who have spent real money. It's not introducing a new currency, it's just rewarding players who support the product. There's dozens of ways that other games do it. Tons of non-invasive methods to make the money off players who are ready to spend. Even without making a single hat cost 15,000 gralats or forcing non-paying players to farm for 100 hours a month to be able to buy a morph. The current state of it displays a lack of long term development strategy. |
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2. iClassic has the same policies as PC graal. If you look up the app, you will notice that GraalOnline website is associated to the app. The app's privacy policy even states that GraalOnline.com automatically records information sent by your game client on their game server logs. 3. Moving my character is a solid defense, they just didn't take my word for it, and didn't bother to check my movements logs. Dusty said that I didn't move, no one bothered to check what the staff that banned me did. 4. Regarding the use of physical objects, such as an allen key. They don't work past the "are you still there?" message, and the autotap doesn't last very long (10-15 seconds max). Graal probably has something that detects insanely fast input that a human cannot do, so it stops the allen (from what I've seen) Yes, graalonline has full control, but they are violating their own rules by not following their "extremely abusive behavior" rule, in which they are supposed to reply with an email, especially when on the ban screen it states that you have to contact support.toonslab.com, not "please wait for a reply from a staff member on the forums, who wasn't there at the time of your ban" Not just that, they do have log files being recorded on their servers (stated in their privacy policy), which would have cleared up the "you didn't move when the staff member dragged you" test. I have no idea why you're saying that GraalOnline does not control these forums, when you can't advertise another game similar to graal, and they have so many other rules which show that GraalOnline is in control of Graalians.com https://www.graalians.com/forums/sho...09&postcount=1 You have players who are actually cheating in the game, while the others get banned based on assumptions. |
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2. Logs isn't gonna do jack **** here lmao. 3. Your movements aren't a defense in this case. No one's gonna take your word for it, you were handed a punishment like everyone else so suck it up rather than being careless and less attentive to your actions. |
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Banning an unidentified account for "hacking/cheating" does not serve as a warning, because I had no idea what they were being banned for. I figured they were banned, since they were fresh accounts. Doesn't qualify as a warning against botting Logs do actually help in this case, since they have your message history, and I even told the staff who dragged me "I'm not using macros/bots" something along those lines as soon as I was dragged It's not the same kind of punishment when it was just an assumption. Why don't they ban the speed hackers who have slightly above average speed? They should have done more tests, instead of dragging me once, and me missing the prompt 2-4 times out of probably 20-30+ (2 weeks ago) |
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It's deleted, but marked as "Resolved", you can see it at the bottom right now. I was discussing the ban on my unidentified accounts, and from what I remember a certain administrator told me that it was okay to continue, and that it was probably due to using unidentified accounts, because it looked suspicious. Which is why I ended up using my 2 other main accounts I was also under the impression that it was due to using 3 accounts, but that ended up not being the reason |
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I doubt dusty cares or needs/wants to involve himself in this thread, since he’s in the graphics department, and most likely doesn’t spend his day checking people for macros. From his previous posts, it sounds like he doesn’t have the full information on what happened. I wonder if staff or toonslab can send me everything my client sent to their server on the day I was banned (messages, player actions, chat history, etc) |
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