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I found out why people's heads disappear:
People using cheat engine can manually put on any players personal head, refund it, get the 10,000 gralats, and thus your head is removed from the server, which also removes it from your profile.
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This^
If you contact an uploader, i'm pretty sure they'll be able to help. However, if you can't get a hold of one just message me and i'll see what i can do.