needs to be redone, using a more strict and automated system to make it more fair and so the ability to set custom bans is gone, theres reasons, they set one as the ban reason, if youve been banned for that reason before it increases the time, if not it sets it at the set time for that offense, the rules and punishments for each rule should be on a board on the info kiosk for players to see.
this systems would be easier, make it so bans are more fair, so if the ban reasons were wrong you know that the staff that did it is abusing and its not like with custom ban times where they can argue how its justified to ban them for that time.
basically, no more "i didnt know it was against the rules!" no more "the ban time was unfair" no more "ABUSER!"
as for the arguement that custom bans are for situations that are different, and not all fit in a catergory, if its not within a category of things against the rules, if its not stated as against the vague large rules in the rules board then you cant ban for it.
fair, and it would work, sad staff wont give up any power whatsoever even if it was so a better system can be added.