Around the time Era iPhone was released...I remember several things: I had become bored with Classic, I had gotten my hopes up for perhaps new weapons or quests and nothing ever happened. I remember a distinct lack of updates that interested me, and it seemed like most updates were hats or transforms. I remember players complaining about the near-impossibility of getting their account transferred after emailing everyone they could think of, feedbacking, asking admins, etc...some players had been waiting months.
Then I logged into Era. It was amazing. So much to do, great updates, new items, new weapons...And not only was there a Player Relations team that made themselves available to answer questions and address issues, the *manager* of the server made it openly known that you could email him directly for account transfers or other issues. I remember laughing because I saw someone complain that they'd been waiting several hours for their account transfer. Ha! Several hours!
I'm not saying that iClassic has any obligation to do things differently. It's just that...I want to play Graal, and after playing iClassic...iEra, for me, felt like "YES, now that's exactly what I wanted!" It *did* take some getting used to, but I was having fun the whole time.