Is there any other way to talk to staff besides email? If they only will give graalians their email, there should be another way to contact them. For example, one time I emailed a staff member (won't say who) and they didn't email me back for 2 weeks. There should be something like aim, and every staff member has one. If someone always spams them, the staff member could block that person. So maybe, all the staff should have an aim account that graalians could contact them on, because you can block someone on aim.