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I have never had assistance from and GP in iClassic ever. I had to spam feedback to actually get some help. Then they banned me from feedback >=(
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Read #3 at
http://www.graalians.com/forums/show...71&postcount=3
This is the typical experience of almost everyone I know. They communicate to staff via feedback, then are banned from leaving feedback.
If someone at a restaurant and has a problem, does the owner kick out people who complain about the food? Of course not. They do everything that they can to make it right. Graal is a business, and the players are its customers. Stop banning them when they tell you how to improve the game.