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Emailng has never helped me in the past rufus. I understand you want people to email, and not clutter your forums. But i was looking for help and i knew i would get alot more help on this problem for players reading it than someone who just reads an email and then doesnt care. I am not one for posting my problems on this forum though so i dont see much more of that coming from me unless somthing serious.
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I understand that there was a period where the support e-mail was completely useless. However, since Albus became staff every e-mail in that inbox has been dealt with. My post was really addressing those that believe posting on this site somehow warrants a response from staff. It doesn't, and players can't do anything to aid something like this, therefore contacting support is the best route to take.