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That's what the PR is for. Players don't want to have to go through all this crap just to play the game. Just hire a few PRs in game that players can ask for help from. (Just my three cents.)
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PFT 3 cents? That's not enough to help save somebody in Africa, I don't see how it would help here. Pr's aren't needed if the current staff are hard working and get their job done fast enough to help people with simpler things, and so far they have been doing a good job. PR's are for corrupted servers like classic or era.