Why bother hiring new Player Relations when players can't even find them? There is only two ways you can currently check avalible staff members. You can use showguild, or search them. There would be no hassle if you'd enable the showstaff command, or even better, add an online staff GUI. New players wouldn't know who or how to contact staff to report a problem. Why not make it easier?

It would also be mandatory to link the staff member's profile to the online staff list.