I check the [email protected] e-mail, daily just for the record. Never seen this reported. A lot of players expect to get every issue handled via in-game pm's and let me be honest, your issue will be handle efficiently via e-mail. The amount of in-game messages sent to staff makes it a bit harder to handle reports.
Will look into fixing this issue, tonight. 
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Glad your fixing the issue it's weird because perfectdark said he would fwd you my email to you... guess he didn't oh well