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Honestly, yes you can XOR is the worst game manager. He is pathetic, to get a problem resolved I actually had to contact Stefan. It was an account issue and XOR litterly ignored my emails for a year than blocked me in game. Matt responded to my email with the problem I had within a day or 2. Matt is a good manager along with SNK.
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You do know that xor is not only the manager of iClassic but also the head of ALL iPhone servers, meaning not only does he have to deal with iClassic issues, but issues with other servers as well. He also is in charge of adding gelats (the currency to get gold to work on a server) to all staff on iPhone servers. So yes, Xor is a bit harder to get a hold of then Snk or Matt.