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Considering the fact that admins have been in huge crowds near battle arena, deadwood, and other parts of Graal cities (Answering questions, dragging them around, etc.), Yes... I was expecting for it to be perfect
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I mean, staff have to answer questions somehow. And with the email usually backed up, answering questions directly helps a bit more immediately. You can't call a person perfect, and (almost) nobody is perfect on their first take on anything. If they decide to do it again, I'm sure it'll be better than it was last time. After all, practice makes perfect!