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Staff should not announce there will be an update because if something like this happens, where you cannot provide, then it shows weakness and an inability to meet your own standards.
On the other hand, players should try and be more understanding. I believe the team is working very hard to dig themselves out of a major hole they were put in, give them time to get back on their feet. After all, unless you aren't contributing to the server, you have no right to bitch about it.
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I agree with both of these.
especially where players need to try to be more understanding.