Sadly, Warrlord is right. A lot of players just want stupid things, and how do the staff know if the majority of players will ask something reasonable or not? I know that sometimes Staff turn friends only off, and put it in their status so that if players need something, they can ask. Maybe there should be something like showguild, except for showing staff with "friends only" pm off. But I know that it would probably be extremely hard or impossible to do, although I'm not a scripter, so I'm guessing. But if it was possibly, it could be put into the top of the news or the feedback blurb.