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People who hate so fast and jump to conclusions. It's almost like Graalians and Graal has become almost more aggressive because they need someone to regularly hate on ever since Higbey was banned.
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Funny enough, one of my friends was more or less hateful whilst he played Graal, but after he quit, he became so much more nice. He said something along the lines of, "It seems that Graal brings out the worst in everyone, because people are always at everyone's throats."
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Blocking messages when you are a Player Relations is inappropriate. Besides, I don't think you're allowed.
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Technically you have to answer any and all PMs, no matter how stupid they are. However, if a person is constantly harassing you via PMs, it's completely fine to jail them.. But not block them.