I help players when im not "busy"

. But a lot of staff could be busy helping other players and it may take awhile. If you message a Developer, LAT, GFX, or SFX, you may get a response but more than likely you wont due to the work they have. Player Relations should reply to all messages and help. But if its a spam message it will be ignored. I tend to skip messages sometimes and cant see them in PM history. But yes, a lot of the times we are busy.