Exactly. If you don't like it then just go to some obscure part of the map, or better yet, turn off your device and go outside. People will say and do what they want, and there's a report/block option for that sort of thing. You can argue and say that the staff don't always rush to your aid, and that's true but what else are they gonna do? Turn the game's chat into stock sentences like in Club Penguin?