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You're all advocating solutions that either put intense amount of pressure on staff or censor the player. Look if I call someone a racist name and am censored and banned for it I will come to resent the game and quit. I'm close to saying forget it. Unless the iEra administration wants to hire denizens of PR's to combat racism then there's no way this will go away. You can't defeat a problem without killing its source.
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I think it is up to the player whether they block someone. If it comes down to blocking what you see them type I'm all for it. It's on many MMOs for a reason Era wouldn't be a first to do it.