Mass is an idiot with no experience. He needs to be fired.
Whoever is hiring SHOULD take a look at stats. Even though they don't matter, generally someone with higher stats will have more experience and be more knowledgeable about the game compared to people that idle in graal city all day.
This admin has about 2800 hours and only 9,000 kills. I can bet any sum of money that 2000 of her hours are total afked.
Still, this isn't always the case.