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For staff outside of PR/GP(positions where you're meant to interact with players), interacting with players should be optional. Most players are annoying as hell, and forcing dev staff to deal with them is just going to lead to grumpy staff and insulted players.
Staff wanting to be involved with players is great, but forcing it will just lead to half-assed efforts just to say they do it.
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So you think it shouldn't be enforced? Do we need ZP to tell coders and Gani to make what they want? I'd rather coders, gani's, and GFX hear what we, the players, want.