Recently, scammers have been sending PMs to other players that are made to look like mass-messages from staff members, and they ask you to install apps such as UDID+ to send information from your device to their email address.
If you receive one of these messages, please do NOT follow their instructions. Instead, block the sender, and report them for staff impersonation and asking for your Device ID. Also please tell us the email address they ask you to send your information to.
If you fall for their scams, your Graal account is likely to be hacked, and other personal information like home address and credit card details from other apps could well be accessible to them. Their actions not only compromise your Graal account's security, but they will also have the opportunity to commit identity fraud, which is in violation of digital privacy laws. If caught, the offender could be placed under an IP ban for up to a year.
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Additionally, if you are already scamming other players in the way described above, I strongly recommend you stop what you are doing and erase all tools and stolen information in your possession.
UDID hacking can do more damage than just hack Graal accounts. In some cases, you will not be in trouble with just Graal staff, you may also be in trouble with the police.
Things like this are extremely easy to detect and trace, even with all of those "protection tools" you may find available around the Internet.
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Also regarding scams in general;
It is difficult to verify what belongs to victims and to recover items lost from scams. The best staff can do is to disable the hacker and prevent scams from happening in the first place.
It is your responsibility to keep your account safe. You follow instructions given to you by others at your own risk.
With scams, remember - If the offer sounds too good to be true, then it probably is.