Not that I would want to defend or even agree with Vlad but he's right in what he is stating. Just becuase there are 2300 players on doesn't mean they would all be pming the same admin at the same time. Just because the player count says 2300+ doesn't mean every single player is active at the time,and are trying to spam or complain about the same thing.

I can see there are and would be lots of times when there are 100's of pm's,feedback,or reported players in short spans of time. With only several or a hand full of admins on at a time to address them is gonna lead to long periods of time before the problem can be dealt with,end up ignored,or just never gotten to.

They would probably have to double or more the amount of current gp's to handle the volume of issues coming from a growing player count in a timely manor,and I just don't see them doing that.