This sounds like someone just isn't cut out for their job. My best guess is a misclick resulting accepting upload submission and an immediate removal of the graphic just afterwards to compensate without understanding the other side of the message.

It takes a little while for things to show up on Taylorrichaards from my experience. Don't view it as a particularly reliable source.
The success response indicates that the image was initially successfully uploaded. We do not know what happened 10 seconds later, for example.
You were charged automatically because of the upload confirmation message/script.
You are unable to find/apply your uploaded image at this time. Meaning at some point, if even for a brief 10 seconds, the image was able to be applied ingame.

Send an email to support (without sounding upset or frustrated, please) and wait for a response. In the past, this game hasn't had the greatest administration system in place, so if you fail to receive a reply I wouldn't be completely surprised. Such is the nature of this game, I suppose. If you don't like how it works, I don't know what can be done to change it.

On the flipside, try different variations of the filename you've written down. You may have simply typed it in wrong on the original file, or written the wrong letter somewhere along the line. This is actually pretty common.