I think hats are a huge part of whats wrong with classic. It's the 1 major sought after thing. Yes there are lots of other things you can get but nothing gets the majority of the player base riled up like new hat release. Imo they screwed up a long time ago when they switched from the pc version.
I'm not trying to say hats are all bad but think how much better it would be if they offered more stuff like if they broke down the body into 2 seperate parts. They could be selling tops and bottoms instead of a singular body as a whole.
I know its far to late to change it now because so many ppl despite hating the depot upload bodies daily. And would cause massive outrage not only that but im sure they get a good chunk of revenue from uploads so they wont change it.
I have ranted about it before but i still dont get why 99% of the time the reward is a hat. Why never mounts,morphs,furniture,gani,different variation of items (types of draisine for example),bodies.
Why not run events when something gets released and let the winners get first crack at the items? There are so many items they could give out but they never do wheres the variety? Why not make an effort to try a steer the players away from the hat driven reward system.