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Admin's job is not to answer questions but to monitor the game itself. And it's because of them that the server his more playable mainly. Give them so respect.
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Hey eevee, its been a long time!
Graphics Team/uploaders= Accepting/denying custom upload, creating graphics in PNG or GIF format for the game.
Levels Administration Team (LAT)= Creating Graal levels with utmost creativity, flowing smoothly, and foreseeing and preventing any over-world errors.
Player Relations Team (PR's)= More are found in era than classic, although the idea of Player Relations is to be the middle man between staff and players. (Sort of like the avatar, the bridge between the spirit world and the real world.)
They are the ones who are supposed to treat all players fairly and listen to complaints and answer questions and respond to feedback- and then take appropriate action.
Graal Police (GP's)= GP's come and go faster than any other position. They are supposed to respond to reports and player PM's, although this doesn't exactly pertain to their job, they shouldn't ignore players unless they are really busy. Graal police are also supposed to keep an eye on areas looking out for boosters, hackers, nude senders, the list goes on and on....
Coders/Developers= They don't need to listen to your problems. Only expect to talk to them if you are their friend, if you have supplied helpful information/criticism on something, or if you catch them when they are taking a break. They don't owe anyone.
Manager= Xor. Only try to contact him if you have very important evidence of staff abusing powers.
Heck i think there is a event team now, but thats self-explanatory. Haven't really been too active for awhile.
All in all, only a percentage of staff really signed up to deal with your problems, while only a percentage signed up to monitor the game, and while i'm at it- a percentage signed up to not help with player issues at all and they just wanted to create stuff for the game.
While all staff should do what it takes to make Graal a better game, we need to respect many of them did not sign up for a position in dealing with little kids whining about gst matches, (of course- these people should definitely not be reffing them ^_^)