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Again, I don't understand why you're narrowing this down to "new players." If your pessimistic example was the case, then why would that player remain in the guild? Why wouldn't they just leave?
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Right, because new players can't enjoy or be helpful at towers?
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Yeah they enjoy towering so much that they're having so much fun they leave. Again, with guild towering you have to be able to communicate with everyone. In the case where no guild is attacking, what is someone with disabled chat going to do? The way I see it, they'll just end up spamming and asking you to allow them to talk in guild chat, and I think you're trying to avoid spam. Nobody is gonna ask for the hat in guild chat 15362782 times, they're going to PM you for the hat 15362782 times.