We don't even see them on the server let alone care about their profits, prices put on guns are made based off of the prices already set around them and the reason why they're so high is because someone decided to set the bar at 200,000 which pretty much forced any other guns released after to be more expensive otherwise may aswell delete every gun besides the starter pistol, m4 and bar. Had the bar been sold at 100k or even 80k, that would have been the highest price set and guns like shipka and pbp would probably be 60k and the m4 30k.
As I have said before we have nothing against refunds/cheaper prices but refunds aren't in our hands and cheaper prices can't happen because of the expensive guns already released
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... This is literally exactly what I said, why are you restating it? Okay, good, so you know you ****ed up and you've realized you've constantly been pissing people off since that bull**** gun was released by whichever idiot thought, "$75 USD for a set of 150 pixels is a wonderful idea".
So what are you going to do about it? This is what I'm seeing from what you said:
"Yeah, we screwed up. This is how we screwed up. We can't do **** LOL sorry, we're just going to continue making the problem worse because no problems can ever be fixed by any means. Our predecessors ****ed up, so instead of fixing their mistakes, we're going to repeat the same mistakes! Sorry guys!"
You could have immediately noticed the problem - why did no staff member at the time realize it was a **** idea? You could have corrected the pricing and, with a little bit of intelligence and foresight, would have noticed how much of a disaster this was going to be in the future. Okay, so that's all way in the past and you can't exactly do anything about that. But even so, you can bring all of the top-tier guns back down in line with standard guns and
set a standard to follow. They can still be top-of-the-line, but at least make the price:performance point realistic. Then, lower the prices to bring them back down in line with standard guns, and issue a compensation fee to all players who had purchased these guns. You're going to have a little instability in the economy and profits from iAP will go down for a little, but
the game will be healthy again and mostly everyone, including the parents with stolen credit cards, stops complaining.
Here, I'll even give you some numbers to work with. Set the absolute highest price cap at 85k, or even 100k if you wish. Guns at these price point will obviously be best in class. Lower the stats of these guns to reflect what these current price points offer. Do a slight downscale in price for every other gun between 50k and 85k. Compensate these players with either: a token which can redeemed for any other gun, or simply 25-50k.
Too bad this will never happen for whatever reason, which you guys will write off as "Sorry, we don't do refunds despite our ****ty price balancing and heavily criticized pay-to-win system even though the grand solution is sitting right in front of our faces".
Why is this taking you so long to solve? Do you even
want to solve it? If you don't, that is actually laughable work ethic and service. I wish you luck in future jobs. I suppose this is what happens when you appoint non-professionals and average players to run a game.