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You don't even know. zps are online all the time they deal with tons of reports, speedhackers, custom uploads, and questions. Also, with 50% off uploads they're stacked with a lot of customs that need approval. Usually most ZP's approve customs within 10 minutes of the time they were uploaded while dealing with reports, questions etc.
Also, Daniel I'm sure you're exaggerating with 17 hours a day of straight playing saying you're probably in school for 6 hours and you probably sleep atleast 3 hours a day.
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Lel, the reports I remember were "dis guy called me nub pls ban him" or "dis guy said **** ban pls he hurt my feelings". I can't say much for the speed hackers as I only ever found 2, but for the most part, ZPs aren't all that busy. Customs aren't too much of a problem as it's more of looking at it, checking to make sure everything is in place and checking to see if it's copywrited or not, so even then it shouldn't take that long.
Just my two cents though.