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Ive seen that when an admin doesnt get an immidiate reply they wait till somebody answers (goes to 10 min if nobody answers right)
Even if i pmed the first min the right answer
50 pm in a few min is nothing try surviving in my guild and ull see real spam ;)
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If you answered within the first minute and still did not win, chances are they did get an answer right away from someone else.
In case you didn't know they warp the winners and then give them the hat before broadcasting who won the trivia, which is usually why people think they should of won since they replied way before the broadcast was sent out.