also, about 90% of the staff members have PM's to friends only, which is a BIG problem.
just because you're staff, doesnt make you better than anyone.
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Who said they are better than anybody else? They have friends only on because there is a playercount of about 1200 daily. And about 2/3 of the playercount enjoy spamming staff PM's asking for items. If you really need them, use the feedback or the report function.