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Who said they are better than anybody else? They have friends only on because there is a playercount of about 1200 daily. And about 2/3 of the playercount enjoy spamming staff PM's asking for items. If you really need them, use the feedback or the report function.
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report function is not answered in 99% of the reports...
so this is a big problem too. people aren't using the 'report' button anymore for tower glitcher or hacker, no they are using the feedback button and get more attention... I guess thats not the right usage of the feedback button. Never saw 'report hackers etc. here' in the description.