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This isn't a complaint. This is a suggestion. Suggesting since there's more than 20 GP's in this server then you can have a small group specifically for monitoring a towers. If that can't be fulfilled then hire more or apply a stricter policy on the activeness of the position.
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We don't need to add a whole bunch more. That many admins mean nothing but trouble. The stricter policy is the way to go. Over my history of Graal I have seen so many staff members using their powers to have fun and celebrate with their friends but I have seen only a few who are really good at responding to reports.
When people criticize them for not doing enough- people bring up "its a volunteer job".
People think volunteer means give what you can and you will be fine. Thats not the definition of volunteer. Many instances of the word volunteer mean having to follow strict rules and put in certain amounts of time. Graal is one of these instances. If someone cant manage the demands without a good excuse they should be removed and replaced. The demand for the position is high- replacements are not hard.