Nevertheless there is a discrepancy between the amount of submitted reports and the amount of players who witnessed the hacking. It concerns me when a single player reports the hacker when over dozens of others are in the vicinity.

These are the top 3 main reasons I believe most players wouldn't report a hacker.

1-They are occupied/too lazy.
Whether they need to focus on the flag or just couldn't care less about the hacker, they couldn't report the hacker at the given time. If nothing happens to the hacker, it's their fault.

2-They are advantaged by the hacker
These guys don't report as it advantages them in their tower effort, boosts their guild spar score or are merely entertained by the hacker. If nothing happens to the hacker, it's their fault.

3- They distrust the system (This is the one I wanted to get to)
Now this third reason differs from the previous two as the fault does not entirely in the player. It's stating that there is a flaw with GP monitoring and the report system. I will say it here, there is one. It's not with lazy staff members ignoring your reports. Thallen is right, it's response time.

I can say for myself and will vouch for the majority of GPs that every single serious report is viewed and investigated. However some reports may be much more time consuming than others. I'll use health hacking in spar to exemplify this. Often when receiving the report, the match is already over. The GP will then need to wait the amount of time until the said hacker plays again. What if this person flaws the other and needed no reason to use the hack. If he leaves the arena, then the report wasn't thoroughly investigated. Of course he wouldn't be doing nothing while waiting. Player questions will be answered and uploads approved/declined. Now these are the lengthiest reports to investigate that could take 4+ minutes. Most of the other reports received during that wait time will be void by the time he is finished.

This is why it is optimal to have multiple staff online but this isn't always the case. If that GP was solo during peak hours investigating that report, he would have missed a solid 15 reports. A good amount of them fake most likely but that's a huge amount of reports. The online Graal playerbase has reached 4000 players yet we still have the number of staff as when we had 3000.

This causes an undeserved distrust in specific staff members rather than the system. Distrust leads to fewer reports. Fewer reports gives little reason to hire more staff. Understaffed results in fewer work. The cycle repeats itself.

As much as players say "We don't need more staff, they cause problems" or "We need efficient staff, not more", we need a discussion about this and I believe we can attain this efficiency by hiring more GPs.