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The first thing they should consider is cleaning out the current GP team
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The GP team is always prone to scrutiny. When a member screws up to the extent that he/she is no longer trustworthy, they are removed from the team.
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Secondly, you get a lot of applicants so I think it's time you raised the bar a little bit and added bigger standards for joining the GP team; stop asking questions about what they would do and start asking questions about what they CAN do.
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What standards are you referring to? Applicants must convince the GPA that they are trustworthy and can communicate in proper English. Ban reasons are set. Ban times are set. All you need are sheep to enforce them.
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Thirdly, the current involvement the GP has with Classic is way too open, you need to add different work sections and group them up - 20 guys all tasked with the same thing, or four groups of five each focusing on a different aspect. It's clear which one will provide the better output.
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The amount of knowledge a GP must have is less than a waiter. The work load is not intense to the level that they need to be divided into various departments. Moreover, when a single GP is online, what use is it to him to be specialized in "towers" or "spar arenas" if he has the responsibility of the entire server.