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Well the good news is I think I know exactly why this is happening. The bad news is I'm not sure what the best way to fix it would be. If you have members in your guild going off-tag and then attacking you and not being able to be damaged, perhaps the guild should reconsider their membership.
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Well, the issue is really that the tower guild "meta" is to spam-recruit anyone who wanders into your tower because, well, the system allows it and strength in numbers usually wins at towers.
To be more specific about the bug, the players on the tag that the player was kicked from
can damage them, but the allied guilds can't. Sometimes, some allied guilds can hit them. I honestly don't know what the exact conditions are.
There's a guy that comes to Sardon's using different outfits and names. He will invest time in asking to join a guild or even helping them off tag for a few minutes just to get recruited, and then he spams a bunch of racist garbage in guild chat just to
intentionally get kicked out of the guild so that he can PK you with immunity to your sub tags. "Just report them" sounds like wonderful advice, but I've been doing it for 3 days straight now and he is abusing it at this very moment. I've told people to block him and stuff until it gets fixed.