You didn't call it a lie. I said it because I didn't want to bash someone. Right now, you're making it hard for me to not bash you. Of course, bugs happen all the time. But players losing their Gralats, regardless if they bought it or farmed it (scenario one would be way worse), is not "no big deal". In fact, it is a huge deal.

Noone would cry over a little misstake such as spelling "huose" instead of "house", but this isn't the same.