Posted by Emera

Tickets shouldn't just be deleted...

A ticketing system was put in place to offer a platform for Toonslab to deliver support to players and to improve the communication between players and Toonslab.

Deleting tickets isn't improving communication. Regardless as to whether or not the ticket is legitimate or is of low priority, a ticket shouldn't be deleted. It's just as quick replying to a ticket than deleting it.