Hello, I am currently having technical difficulty with VIP. As you can see in the photos provided below, I bought VIP and the subscription's time countdown is there as always. But one problem is, the activate and deactivate buttons are gone.


I have no access to VIP colors at all.



And I did not receive any VIP items. As far as I know, the February VIP has been released and it was said to be a Cupid Bow. So, I went and searched for it in my inventory and the Starter Bow is the only thing that popped up.



Is this a bug? I've tried reconnecting several times but I still didn't receive anything. Has anyone else been experiencing this? If so, can you please leave a solution as to how you've solved this problem? Thanks!