Posted by Bigfoot

No, the goal is to make an equal string of priority between every player. We're not implying that you can't ask a staff member for help but what we're trying to do is influence the players to use an equal mean necessary to resolve inquiries that won't inherit them to become a bigger priority over another player. Our Moderation handles problems that are in their control [with the resources they possess] and which are relevant to their expectations as a staff member. They handle-in game issues td:lr. Anything from resolving reports/punishing players who are disruptive or making sure the chat is safe. But anything that deals with your personal account such as transferring, ban appeals, and other problems that have no distinct relation to what our in-game moderators are capable of should be forwarded to our support team outside the game.