on my first ban, i got banned for 'sexual misconduct' probably 2-3 weeks ago.
fyi, 'sexual misconduct' was 'inappropriate solicitation'.
i did nothing wrong so i sent a ticket. they replied a few hours later right after i sent it.
they replied 'the account does not appear to be banned blahblah' i went back to graal and boom i got unbanned.
several of my friends also got banned falsely, when they send a ticket they got the same reply as me and got unbanned. maybe this is the reply you'll get from them if you got banned for nothing?