Toonslab support is the official support page for GraalOnline, that is what should always be used.

Staff actions like this get logged, meaning it's not something a staff member could get away with so if they don't help the problem then it's probably just the fact the problem doesn't exist.

Anyone reading this who is unfamiliar with the new Toonslab support page, simply visit this web address: http://support.toonslab.com