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I'm not too sure what a VPN is; I know where it is in my settings. Can you explain it to me? I'll wait a little longer to see if they rectify the issue, if its a fixable issue. I might call my provider and ask about that. Thanks.
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It routes all your connections/data through a standard port which allows you to access resources you may of not been able to before. If you have no experience with configuring your router or don't want to pay for a VPN service you're out of luck.