With the amount of players on iClassic, it's not hard to understand they might be busy with reports and uploads so they'd be unable to reply immediately.
That being said, I once messaged a GP regarding my account and she replied fairly quickly.
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when i heard people talking about newly hired admins. people said new gps were 12 or 13. i thought it was a joke, until i think i met some of them thru skype while i was in touch with ryan6, brenda. not they only sounded like 13, they were actually 13-15.
they were nice and they weren't trying to be immature. but i still wouldn't give a job to some 13 year old, there are a lot of terms that they weren't familiar with imo. im not trying to be rude, just talk to some 13 year old kids irl or read what you wrote when you were 13.
if you are a normal kid, it is hard to make a fully thoughtful decision regarding some player's issues. even when you are trying to act mature, it just won't work.
this doesn't mean people older than 15+ are mature either.
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Firstly, Graal isn't Google, so don't expect brilliant customer service. Most of the job I'd imagine is dealing with reports, monitoring uploads, and hosting events in that priority.
Secondly, there are some responsible 12-13 year olds around. Believe it or not, not all of them are irresponsible idiots.
Lastly, they fit the criteria. GPs generally need to be online a lot to do their job. Older teenagers tend to study for exams (like myself

) and so aren't able to be online much.
To everyone: Stop whining about 13 year olds being hired. Some are perfectly capable in what they do and sometimes are the best option to hired.