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Agreed, if they have evidence to look over to see if your ban should be overturned why not let us see it if they've looked at it 'after further review'
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Good point, but unfortunately Graal is a game that is owned by an individual that doesn't really care about player bans or upholding their volunteers to high standards. I'm sure there's some good ones out there that do their job properly, but there are some that are straight up douchebags. Some of those douches even become PWA's, no names. You should try to re-submit the ticket.