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If I was banned for hacking when I wasn't and if they have no proof that I was hacking except what a 12 year old staff member faking to be 20 says and they rather believe the gp instead of the player that rolls in the dough for unixmads bread.... I would be pissed. Especially since hacking is basically the longest ban to wait 3 months ... Unlike the other types of bans for example harrassment that there's evidence for and players are only banned for a week if that.
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The staff have to apply for the position and undergo an interview, and most of the time the bans are legit. It only seems like there's more mistakes because either 1.) the banned player isn't giving listeners the full story, or 2.) the banned player likes making a big deal about a small issue and posts about it on the forums so everyone can have another reason to hate the staff. So if I were the person that appeals bans, I would believe the staff over the players any day. If the players feel like they can do a better job then by all means go ahead and apply.
While I do think a better system for providing evidence is necessary, it's not nearly as big a problem as people are making it out to be.