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Yeah twinny with your admin messages thing: te staff have made absolutely no visible effort to stop spam to their accounts. Like I said to sklyd, you really have to experiment. Tell the staff to remove pms from friends only and then send out a mass on saying something like "you can now pm an online staff member directly if you need any help or have a question. Please note that all spam messages such as asking to be staff, or asking for a hat will be ignored, and persistence will result in the respective staff member blocking you. All PMs to staff should be important matters."
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How would you find an admin that's easily online? What if the player spams the service straight up but decides he wants to do a truthful one later? Would one block be all block for admins?
Now, we have an offline system that's perfect for support called an email system. We do not have the man power to handle everything single PM that pops up in game as that is a completely ridiculous request. PMs are a sequential system: messages as they come. How can staff expect to handle 10 or more separate support issues when they are all interwoven?
Emails provide a system we can handle, that provides a history regarding an issue (what if admin went offline half way through an issue? you'd have to talk about it all over again!). This is a system that a handful of volunteers can handle efficiently and easy.
Talking to admins is not and I doubt it will ever be a guaranteed method of support and you guys need to understand it for all the damn obvious reasons.
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And at the hiring friends thing I'd like to start off by saying who do you hire first in the work place: the guys who's super qualified, has tons of past experience, went to a good school, however doesn't know anyone from work, or toms friend who he says is really cool?
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Good thing I already mentioned we look at people who we know are qualified and we know could potentially fit the role quite well. Again, this is the whole far less resources fitting a role thing.
You should be doing things the other way around. Looking at applications and if no ones good enough then turning to friends. If someone is qualified and has staff friends then that's great but most of the people I see are unqualified with staff friends.
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However you don't give people the chance to get to know him.
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Give me an efficient and accurate way of getting to know people considering the sheer amount of applications we get.