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Twinny, admins could make themselves more available like hanging out in graal without gold names and on the ground with everyone else.
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Bow is usually in Graal city, on her 65 AP when she isn't patrolling.
Not everyone uses their Staff AP ALL THE TIME. Get that through your head.
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Email will only get you so far. Pming someone is much more accessible.
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It's more convenient. To the player. Who wants a hat.
Emailing shows a sense of formality, which shows that they have a serious issue with another player or Staff member.
PMing Staff is just pointless. Report whoever the heck is annoying you.